24 HOUR REPAIR LINE:

(210) 232-1335

Most of our customers have locations in very remote and rural areas of the United States. These locations tend to be much more difficult to manage not only due to the distance, but also the technology deficiencies that many rural areas have.

While Rural Health Telecom is committed to delivering the best to our clients, there are always factors that can't be helped when using telecommunications technology. Weather can muddle up a signal, and a lightning strike can bring an entire network down. Even squirrels can affect your service by chewing through lines! No matter the reason, you need a company you can rely on to provide excellent customer service to get you up and running as soon as possible. Here at Rural Health Telecom, we pride ourselves on offering a unique system of repair that is easy and efficient for the customer, and it has certainly become one of the most appreciated aspects of our company.

- When you signup with Rural Health Telecom, we provide you with one point of contact for repairs, providing a personal touch to your network experience. Available 24/7 for any repair issues, we will handle things from start to finish.

- Rural Health Telecom keeps thorough records of all circuit IDs and vendor contact information for each circuit, meaning that all the customer needs is the location to indicate which circuit is experiencing issues.

- There is no "finger-pointing," we will take on the responsibility of contacting the underlying vendor to find the problem, and we will send in the repair orders to get a technician on-site if needed.

- Rural Health Telecom escalates repairs with the underlying vendor on an hourly basis, while still maintaining regular contact to keep you, the customer, updated.

We believe that repair should be fast and easy, and (unlike other providers) Rural Health Telecom is willing to do the leg-work!